We're here to help
Most answers are below. If not, email us — a human reads every message, usually within 48 hours.
Email: support@wificard.app
Response time: usually within 48 hours
Include, if you can: device model, OS version, and what you expected vs. what happened.
Common questions
A guest scanned the card but couldn't join
First, verify the card against your router's current password (Card detail → Verify). Some phones and network configurations — hidden networks, enterprise security, certain WPA3-only setups — may not offer one-tap join from a QR scan even though the code is correct; in that case the guest can type the password shown on the card. See the disclaimer for details.
How do I redeem a license code?
Open WiFi Card → Settings → Have a code? Redeem it, type or paste the code from your email, and confirm. It verifies offline and unlocks Pro instantly on that device — and you can enter the same code on your other iOS and Android devices. Full walkthrough: redeem page.
I lost my license code
Email us from the address you used when paying, attach your payment receipt, and we'll reissue the code. If the code was already redeemed on your device, you're still Pro — nothing is lost.
How do I delete everything?
Settings → Data → Delete all data requires typing a confirmation phrase, then wipes cards, passwords, and preferences from the device. Uninstalling the app does the same. Your encrypted backups (if you exported any) are wherever you saved them.
Do you have a refund policy?
Store purchases follow Apple's / Google's refund processes. Direct redeem-code purchases: contact us within 14 days and we will make it right.
Feature requests & bugs
Both are welcome — the app has built-in links (Settings → Help: “Suggest a feature”, “Report a bug”) that open a pre-addressed email. Everything ships offline-first, so suggestions that require accounts or servers are unlikely to fit the product.